Shipping policy

Last updated: 2 april 2026

Thank you for shopping with Hilleridge London. Below you will find information about our shipping process, delivery times, and costs.

Order Processing Time

All orders are processed within 1–5 business days (Monday to Friday, excluding holidays).

Once your order has been processed, you will receive a confirmation email with tracking information.

Estimated delivery times:

Please note that delivery times are estimates and may vary depending on your location and external factors.

We offer free shipping on all orders within the UK.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

While we strive to deliver your order within the estimated timeframes, delays may occur due to:

Hilleridge London is not responsible for delays caused by external carriers.

Hilleridge London is not responsible for lost or stolen packages once they have been marked as delivered.

If you believe your package is lost, please contact the shipping carrier directly.

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

Once your order has been shipped, you will receive a tracking number via email.

Please allow up to 48 hours for tracking information to update.

If you have any questions about your shipment, please contact us at: info@hilleridge.com