Refund policy

Last updated: 2 april 2026

Thank you for shopping with Hilleridge London. We want you to be fully satisfied with your purchase. If you are not completely happy, we’re here to help.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it
  • The item must be in its original packaging
  • Proof of purchase (order confirmation or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

Non-returnable items

The following items cannot be returned:

  • Gift cards
  • Sale or discounted items (if applicable)
  • Personalized or custom-made products

Return Process

To initiate a return, please contact us at:
info@hilleridge.com

Include the following:

  • Your order number
  • Reason for return
  • Photos (if the item is damaged or defective)

Once your return is approved, you will receive instructions on how and where to send your item.

Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping costs are non-refundable
  • We recommend using a trackable shipping service, as we are not responsible for lost returns

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

We will offer a replacement or a full refund at no additional cost.

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

If approved:

  • Your refund will be processed to your original payment method
  • Please allow 5–10 business days for the refund to appear in your account

Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again
  • Contact your credit card company (it may take some time before your refund is officially posted)
  • Contact your bank

If you’ve done all of this and still have not received your refund, please contact us at:
info@hilleridge.com

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at:
info@hilleridge.com

Contact

If you have any questions about our Return & Refund Policy, please contact us at:
info@hilleridge.com